FAQ

FREQUENTLY ASKED QUESTIONS (FAQ)

Welcome to the Casavellum FAQ page. Here you'll find answers to the most common questions from our community. If you can't find what you're looking for below, our editorial support team is always here to help — just reach out.

SHIPPING & DELIVERY

Q1: How long will it take to receive my order?

Here are our estimated delivery timelines:

Handling Time: 1–2 business days
Transit Time: 6–8 business days
Estimated Total Delivery Time: 7–10 business days

Please note that delivery times are estimates and may occasionally vary due to factors outside our control.

For full details, please review our Shipping Policy.

Q2: Do you offer free shipping?

Yes — we offer free UK shipping on all orders, with no minimum order value required.

For more information, please visit our Shipping Policy.

Q3: Do you ship internationally?

Not just yet. At this time, we ship exclusively within the United Kingdom.

International shipping to the EU, US, and other regions will be introduced soon — join our newsletter to be the first to know when we expand.

Q4: How can I track my order?

Once your order has been dispatched, you'll receive a tracking number by email along with a link to monitor your shipment in real time.

You can also track your order at any time by visiting our Order Tracking Page or by contacting our editorial support team.

ABOUT CASAVELLUM

Q5: Where is Casavellum located?

Casavellum is a United Kingdom-based online lighting brand, offering a curated collection of Italian editorial lighting inspired by Tuscany, Milan, Amalfi, and beyond. All orders are shipped within the UK.

Q6: Do you have a physical store location?

No — we are an online-only brand. This allows us to offer more competitive pricing, a wider curated selection, and the flexibility to grow our Casa collections without the overhead of a physical retail space.

ORDERS & PAYMENTS

Q7: Can I cancel my order after it's placed?

Yes — we offer a 24-hour cancellation window from the time your order is placed.

To cancel your order within this timeframe, please contact our support team as soon as possible at info@casavellum.com with your order number.

After 24 hours, we cannot guarantee cancellation as your order may already be in processing. Once your order has been dispatched, cancellation is no longer possible — though you can still return the item after delivery in accordance with our Refund Policy.

Q8: Can I place a bulk order for my business or project?

Yes — bulk orders are available for businesses, interior designers, and larger residential projects.

Please contact our editorial support team at info@casavellum.com for custom pricing, availability, and delivery details.

RETURNS, REFUNDS & WARRANTIES

Q9: What is your return policy?

We offer a simple, hassle-free 30-day return policy from the day you receive your order.

Full details, including eligibility criteria and step-by-step instructions, can be found in our Refund & Return Policy.

Q10: What if I receive a defective product?

If you receive a defective, damaged, or incorrect item, we will replace it at no cost to you — or issue a full refund, whichever you prefer.

Please contact us within 30 days of receiving your order at info@casavellum.com with photos and your order number. Our team will resolve the issue promptly.

For full details, see our Refund & Return Policy.

Q11: When will I receive my refund after returning a product?

Once your return is received and inspected, your refund will be processed immediately.

Refunds are initiated to your original payment method within 7 business days of approval, though the exact timing depends on your bank or payment provider.

For more information, see our Refund & Return Policy.

Q12: What is the process for exchanging a product?

We're happy to accept exchanges. If you'd like to swap your item for a different size, finish, or product, simply contact us at info@casavellum.com and our editorial support team will guide you through a quick exchange.

Full exchange instructions are outlined in our Refund & Return Policy.