Shipping policy

SHIPPING POLICY

Last Updated: July 12, 2026

At Casavellum, we're committed to delivering an exceptional experience from the moment you place your order to the moment your Italian-inspired lighting arrives at your door. Below you'll find everything you need to know about our shipping process, delivery timelines, and trusted carrier partners.

Where We Ship

We currently ship exclusively within the United Kingdom.

International shipping to the EU, US, and other regions will be introduced soon — join our newsletter to be the first to know when we expand.

Shipping Cost

Free UK Shipping — On All Orders, No Minimum

Every order shipped within the United Kingdom qualifies for free standard shipping, with no minimum order value required. It's our way of making Italian editorial lighting accessible without hidden costs.

Order Processing Times

Here's what to expect once you place your order:

Order Cutoff Time

2:00 PM GMT (Monday – Friday)

Orders placed before 2:00 PM GMT on a business day will be processed the same day. Orders placed after this time (or on weekends and UK public holidays) will be processed the next business day, which may add one extra day to your delivery estimate.

Order Handling Time

1–2 business days (Monday – Friday)

Once your order is received, our team carefully inspects and packages each fixture before dispatching it to our carrier network.

Transit Time

6–8 business days (Monday – Friday)

After dispatch, your order will be delivered by one of our trusted UK carriers.

Estimated Total Delivery Time

7–10 business days from the day you place your order

Please note that delivery times are estimates and may occasionally vary due to factors outside our control, including carrier delays, weather disruptions, or public holidays.

Our Trusted UK Carriers

We partner with the UK's most reliable shipping providers to ensure your Casavellum order arrives safely and on time:

Royal Mail
DPD UK
Evri
Yodel
DHL Express United Kingdom

The specific carrier used for your delivery depends on the size, weight, and destination of your order. You'll receive tracking information for your chosen carrier once your package ships.

Tracking Your Order

Once your order has been dispatched, you'll receive an email confirmation containing your tracking number and a link to monitor your shipment in real time.

You can also track your order at any time by visiting our Order Tracking Page or by contacting our editorial support team.

Delivery Issues

If you experience any delivery issues — including delays, lost packages, or incorrect deliveries — please contact our editorial support team immediately at info@casavellum.com.

We're here to help resolve any concerns quickly. If a package is confirmed lost in transit, we will either issue a full refund or send a replacement at no additional cost to you (please refer to our Refund Policy for full details).

Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Any changes will be reflected on this page with a revised Last Updated date at the top. We encourage you to review this policy periodically so you're always aware of our current terms.

Continued use of our website following any changes constitutes your acceptance of the updated policy.